Refund Policy
Effective Date: June 25, 2025
We want you to love your Tresglow purchase! If for any reason you’re not satisfied, please review our return policy below:
✅ Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- We do not accept returns on used, opened, or final sale items.
🔁 How to Request a Return
- Email tresglowskincare@gmail.com with your order number and reason for return.
- If approved, we’ll send you instructions for shipping the item back.
- Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.
💵 Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
❌ Non-Returnable Items
- Opened or used skincare/cosmetic products
- Gift cards
- Sale items or promotional bundles
📦 Damaged or Incorrect Orders
Please contact us within 3 days of receiving your order if there’s an issue. Send photos of the item and packaging to tresglowskincare@gmail.com for faster assistance.